There has been much speculation in recent months about the health of Universal Credit – one of the largest government change programmes currently on the go. Well, the speculation came to an end last week with the publication of an NAO report, Universal Credit – early progress. Universal Credit was always going to be difficult […]
Supplier Relationship Management in the Public Sector
The public sector is faced with a growing and diverse range of independent providers of public services. Traditional procurement frequently assumes an arm’s length approach, whereby services are purchased and managed through a tightly specified service contract. But many public services are there to address messy problems – services that are intimately involved in people’s lives, such as mental health, […]
Shared Services in the Public Sector
The use of Shared Services in the public sector has been a hot topic in 2012. Promoted heavily since Gershon’s Public Sector Efficiency Review in 2004, as a means to reducing costs, the NAO published a very critical report in March 2012 on the sharing of services in central government. There has also been the very […]
BPR Revisited
Pleased to announce that I’ve now added a new article to the Methods section of Design for Services, on Business Process Re-engineering (BPR). BPR has been around since the early 1990s and is still cited on many a business transformation project. Often this is in relation to the use of technology, but BPR is about a lot […]
Major Project Assurance in the Public Sector
The National Audit Office have published a report into the assurance of major government projects, a portfolio currently valued at a whole-life cost of £376 billion. Following an earlier report by the NAO in 2010, a number of changes have been made to the central assurance regime, including the creation of the Major Projects Authority in March […]
Rural Payments Agency – avoiding the mistakes of the past
The Rural Payments Agency (RPA) has published its Five Year Plan for 2012 to 2017. RPA administer payments to English farmers under the EU Common Agricultural Policy (CAP), including the Single Payment Scheme (SPS), on behave of the Department for Environment, Food and Rural Affairs (Defra). In terms of failed UK public sector “IT Programmes” […]