There has been much speculation in recent months about the health of Universal Credit – one of the largest government change programmes currently on the go. Well, the speculation came to an end last week with the publication of an NAO report, Universal Credit – early progress. Universal Credit was always going to be difficult […]
Supplier Relationship Management in the Public Sector
The public sector is faced with a growing and diverse range of independent providers of public services. Traditional procurement frequently assumes an arm’s length approach, whereby services are purchased and managed through a tightly specified service contract. But many public services are there to address messy problems – services that are intimately involved in people’s lives, such as mental health, […]
Shared Services in the Public Sector
The use of Shared Services in the public sector has been a hot topic in 2012. Promoted heavily since Gershon’s Public Sector Efficiency Review in 2004, as a means to reducing costs, the NAO published a very critical report in March 2012 on the sharing of services in central government. There has also been the very […]
Rural Payments Agency – avoiding the mistakes of the past
The Rural Payments Agency (RPA) has published its Five Year Plan for 2012 to 2017. RPA administer payments to English farmers under the EU Common Agricultural Policy (CAP), including the Single Payment Scheme (SPS), on behave of the Department for Environment, Food and Rural Affairs (Defra). In terms of failed UK public sector “IT Programmes” […]