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	<description>The application of Systems Thinking to the design and improvement of service operations</description>
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		<title>Open data and service design</title>
		<link>https://design4services.com/2013/open-data/open-data-and-service-design/</link>
		
		<dc:creator><![CDATA[Tim Manning]]></dc:creator>
		<pubDate>Wed, 30 Oct 2013 08:40:11 +0000</pubDate>
				<category><![CDATA[open data]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[open-government]]></category>
		<category><![CDATA[service design]]></category>
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					<description><![CDATA[I take a keen interest in all things &#8216;open&#8217;, be it &#8220;open source&#8221;, &#8220;open data&#8221; or &#8220;open government&#8221;.  I&#8217;ve been directly involved in the opening up of public data in the past and I am particularly keen on the potential of open data to create new services, or help drive the redesign of existing ones. [&#8230;]]]></description>
		
		
		
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		<title>Universal Credit &#8211; at least they stopped digging</title>
		<link>https://design4services.com/2013/public-sector/universal-credit/</link>
		
		<dc:creator><![CDATA[Tim Manning]]></dc:creator>
		<pubDate>Mon, 09 Sep 2013 09:23:05 +0000</pubDate>
				<category><![CDATA[public sector]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[agile]]></category>
		<category><![CDATA[business-architecture]]></category>
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		<category><![CDATA[operating-model]]></category>
		<category><![CDATA[univeral-credit]]></category>
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					<description><![CDATA[There has been much speculation in recent months about the health of Universal Credit &#8211; one of the largest government change programmes currently on the go.  Well, the speculation came to an end last week with the publication of an NAO report,  Universal Credit &#8211; early progress. Universal Credit was always going to be difficult [&#8230;]]]></description>
		
		
		
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		<title>Supplier Relationship Management in the Public Sector</title>
		<link>https://design4services.com/2012/public-sector/supplier-relationship-management/</link>
		
		<dc:creator><![CDATA[Tim Manning]]></dc:creator>
		<pubDate>Thu, 06 Dec 2012 14:47:29 +0000</pubDate>
				<category><![CDATA[Partner Networks]]></category>
		<category><![CDATA[public sector]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[commissioning]]></category>
		<category><![CDATA[partner networks]]></category>
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		<category><![CDATA[supplier-relationship-management]]></category>
		<category><![CDATA[value-transparency]]></category>
		<guid isPermaLink="false">http://design4services.com/?p=1696</guid>

					<description><![CDATA[The public sector is faced with a growing and diverse range of independent providers of public services. Traditional procurement frequently assumes an arm&#8217;s length approach, whereby services are purchased and managed through a tightly specified service contract. But many public services are there to address messy problems &#8211; services that are intimately involved in people&#8217;s lives, such as mental health, [&#8230;]]]></description>
		
		
		
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