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	<description>The application of Systems Thinking to the design and improvement of service operations</description>
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		<title>Rural Payments Agency &#8211; avoiding the mistakes of the past</title>
		<link>https://design4services.com/2012/public-sector/rural-payments-agency-1/</link>
		
		<dc:creator><![CDATA[Tim Manning]]></dc:creator>
		<pubDate>Mon, 12 Mar 2012 18:00:08 +0000</pubDate>
				<category><![CDATA[public sector]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[Defra]]></category>
		<category><![CDATA[Rural Payment Agency]]></category>
		<category><![CDATA[Single Payment Scheme]]></category>
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					<description><![CDATA[The Rural Payments Agency (RPA) has published its Five Year Plan for 2012 to 2017.  RPA administer payments to English farmers under the EU Common Agricultural Policy (CAP), including the Single Payment Scheme (SPS), on behave of the Department for Environment, Food and Rural Affairs (Defra).  In terms of failed UK public sector &#8220;IT Programmes&#8221; [&#8230;]]]></description>
		
		
		
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