This is where I showcase some of the great service design being done today, in the UK and elsewhere. It is not intended to promote any given company or organisation, but to demonstrate what good service design looks like.
If you would like your work featured here, then please contact me and provide a link to the item.
Tackled community problems – noise, anti-social behaviour, dog fouling and neighbour disputes, UK (Feb 2018)
A nice example of the application of service design principles, to a local government service in the UK. As pointed out to me, it has a definite air of classic Methods Study to it – a reminder to those under 50, that some of this was being done long ago, but somehow got lost in the age of information technology.
Integrated Care Hub, Isle of Wight, UK (Jan 2016)
The delivery of health and social care services is often fragmented and unable to respond efficiently and effectively to those requiring care. The Isle of Wight in the UK has brought together these various services (including from the third sector) into a single “Integrated Care Hub”, where people from the services sit within feet of each other, allowing them to talk, share information and deliver a single, integrated service, tailored to an individual’s specific needs.
Co-creation in the Mental Health Sector – Gellinudd Recovery Centre, Hafal Mental Health Charity (May 2017)
Great example of the application of ‘co-creation’ as part of the design of mental health services; and the adoption of a holistic approach, key to helping people recover their mental health. Lovely use of language – “Recovery Centre”, rather than “Mental Health Unit”. Let’s hope the approach spreads across the UK over the next few years. It could be truly transformational.
First Published: 11/09/2013 Last Updated: 16/02/2018