As part of establishing a successful business change programme, it is very important to appoint a Design Lead – someone who owns the design. Failure to do so can lead to considerable confusion and a tendency for the void to be filled by the programme or individual project managers. Aside from the issue of whether […]
Harnessing the power of User Innovation
Dropped into a GeoVation event earlier in the week, in London, on “Collaboration and user innovation in Transport”. ‘User Innovation’ is product or service innovation that is driven by “affected individuals”. These are people who encounter a problem in their day-to-day lives, say their journey to work; have an idea to make their life easier; and then […]