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You are here: Home / Archives for Tim Manning

26/03/2018 By Tim Manning

Business Capability Modelling

Last year I received an Email from a student in Mumbai, India, saying how useful the site was; and could I please start writing again!  Well, it’s true, it’s been a while, but pleased to say that this week I have published a new article on Business Capability Modelling; and a supporting article on the base […]

Filed Under: Business Architecture, Business Models, Enterprise Architecture Tagged With: business-capabilities, business-capability-maps, business-capability-modelling

15/03/2014 By Tim Manning

So who is the Design Lead on your project ?

As part of establishing a successful business change programme, it is very important to appoint a Design Lead – someone who owns the design.  Failure to do so can lead to considerable confusion and a tendency for the void to be filled by the programme or individual project managers. Aside from the issue of whether […]

Filed Under: Business Change, Project Management, service design

23/02/2014 By Tim Manning

Standard Work in Lean Services – proceed with caution

Standard Work plays quite a significant role in Lean practice.  But in the wrong hands it can do a lot of damage. Standardisation is very appealing, particularly to managers.  They tend to like uniformity, a sense of order – doing everything in the same way.  It makes their  life easier. As an improvement technique, standard […]

Filed Under: service design Tagged With: lean, service design, standard-work, standardisation, variation-in-demand

30/10/2013 By Tim Manning

Open data and service design

Virtuous circle of open source collaboration

I take a keen interest in all things ‘open’, be it “open source”, “open data” or “open government”.  I’ve been directly involved in the opening up of public data in the past and I am particularly keen on the potential of open data to create new services, or help drive the redesign of existing ones. […]

Filed Under: open data Tagged With: collaboration, open data, open-government, service design

09/09/2013 By Tim Manning

Universal Credit – at least they stopped digging

If you find yourself in a hole, stop digging

There has been much speculation in recent months about the health of Universal Credit – one of the largest government change programmes currently on the go.  Well, the speculation came to an end last week with the publication of an NAO report,  Universal Credit – early progress. Universal Credit was always going to be difficult […]

Filed Under: public sector, service design Tagged With: agile, business-architecture, collaboration, operating-model, public sector, service design, univeral-credit

03/09/2013 By Tim Manning

Putting the thinking back into Lean

Thinkingcap, whoa

Lean has become very popular as an approach towards the design of business operations, from product development through to the provision of goods and services to the end customer.  But this has not been without its problems, with many Lean initiatives failing to deliver the expected benefits, or in some cases leaving operations in a […]

Filed Under: Methods Tagged With: design-principles, lean, lean-production, lean-thinking, operations-design, performance-improvement, process-improvement, service design

30/06/2013 By Tim Manning

Setting meaningful performance targets

Average call times

Governments and executive boards love their targets.  The logic is, set a target and everyone works to achieve the target.  If you don’t have a target, there is nothing for people to aim for, they are bound to under achieve; and anyhow, how can we improve, and demonstrate that improvement, without targets. It seems so obvious, […]

Filed Under: Performance Management Tagged With: capability-measurement, performance targets, performance-indicators, performance-management, process-measurement

25/03/2013 By Tim Manning

Making good sourcing decisions

I’ve spent quite a bit of time over the last 6 months writing about strategic sourcing decisions – whether to do something in-house, outsource it, or form a strategic partnership with a number of other organisations.  This wasn’t my original plan, but events took a hold, as the news items just kept piling in. In the private […]

Filed Under: Business Models Tagged With: outsourcing, sourcing decisions, sourcing strategies, user innovation

06/12/2012 By Tim Manning

Supplier Relationship Management in the Public Sector

Shoal of fish, Jim and Becca Wicks / CC-BY-SA-3.0

The public sector is faced with a growing and diverse range of independent providers of public services. Traditional procurement frequently assumes an arm’s length approach, whereby services are purchased and managed through a tightly specified service contract. But many public services are there to address messy problems – services that are intimately involved in people’s lives, such as mental health, […]

Filed Under: Partner Networks, public sector Tagged With: collaboration, commissioning, partner networks, procurement, public sector, supplier-relationship-management, value-transparency

23/10/2012 By Tim Manning

Shared Services in the Public Sector

Ford Model T Assembly Line, 1924

The use of Shared Services in the public sector has been a hot topic in 2012.  Promoted heavily since Gershon’s Public Sector Efficiency Review in 2004, as a means to reducing costs, the NAO published a very critical report in March 2012 on the sharing of services in central government.  There has also been the very […]

Filed Under: Private Sector, public sector, Shared Services, Sourcing Tagged With: central government, collaboration, diseconomies of scale, economies of scale, local government, partner networks, public sector, shared services

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Wise Words

The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking

Albert Einstein (1879 – 1955)

All Posts

  • Business Capability Modelling 26/03/2018
  • So who is the Design Lead on your project ? 15/03/2014
  • Standard Work in Lean Services – proceed with caution 23/02/2014
  • Open data and service design 30/10/2013
  • Universal Credit – at least they stopped digging 09/09/2013
  • Putting the thinking back into Lean 03/09/2013
  • Setting meaningful performance targets 30/06/2013
  • Making good sourcing decisions 25/03/2013
  • Supplier Relationship Management in the Public Sector 06/12/2012
  • Shared Services in the Public Sector 23/10/2012
  • Harnessing the power of User Innovation 27/09/2012
  • BPR Revisited 06/09/2012
  • Major Project Assurance in the Public Sector 09/05/2012
  • Rural Payments Agency – avoiding the mistakes of the past 12/03/2012
  • Bringing some clarity to service design 03/03/2012

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