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You are here: Home / Archives for operating-model

09/09/2013 By Tim Manning

Universal Credit – at least they stopped digging

If you find yourself in a hole, stop digging

There has been much speculation in recent months about the health of Universal Credit – one of the largest government change programmes currently on the go.  Well, the speculation came to an end last week with the publication of an NAO report,  Universal Credit – early progress. Universal Credit was always going to be difficult […]

Filed Under: public sector, service design Tagged With: agile, business-architecture, collaboration, operating-model, public sector, service design, univeral-credit

Wise Words

The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking

Albert Einstein (1879 – 1955)

All Posts

  • Business Capability Modelling 26/03/2018
  • So who is the Design Lead on your project ? 15/03/2014
  • Standard Work in Lean Services – proceed with caution 23/02/2014
  • Open data and service design 30/10/2013
  • Universal Credit – at least they stopped digging 09/09/2013
  • Putting the thinking back into Lean 03/09/2013
  • Setting meaningful performance targets 30/06/2013
  • Making good sourcing decisions 25/03/2013
  • Supplier Relationship Management in the Public Sector 06/12/2012
  • Shared Services in the Public Sector 23/10/2012
  • Harnessing the power of User Innovation 27/09/2012
  • BPR Revisited 06/09/2012
  • Major Project Assurance in the Public Sector 09/05/2012
  • Rural Payments Agency – avoiding the mistakes of the past 12/03/2012
  • Bringing some clarity to service design 03/03/2012

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