Last year I received an Email from a student in Mumbai, India, saying how useful the site was; and could I please start writing again! Well, it’s true, it’s been a while, but pleased to say that this week I have published a new article on Business Capability Modelling; and a supporting article on the base […]
So who is the Design Lead on your project ?
As part of establishing a successful business change programme, it is very important to appoint a Design Lead – someone who owns the design. Failure to do so can lead to considerable confusion and a tendency for the void to be filled by the programme or individual project managers. Aside from the issue of whether […]
Putting the thinking back into Lean
Lean has become very popular as an approach towards the design of business operations, from product development through to the provision of goods and services to the end customer. But this has not been without its problems, with many Lean initiatives failing to deliver the expected benefits, or in some cases leaving operations in a […]
Making good sourcing decisions
I’ve spent quite a bit of time over the last 6 months writing about strategic sourcing decisions – whether to do something in-house, outsource it, or form a strategic partnership with a number of other organisations. This wasn’t my original plan, but events took a hold, as the news items just kept piling in. In the private […]
Shared Services in the Public Sector
The use of Shared Services in the public sector has been a hot topic in 2012. Promoted heavily since Gershon’s Public Sector Efficiency Review in 2004, as a means to reducing costs, the NAO published a very critical report in March 2012 on the sharing of services in central government. There has also been the very […]
BPR Revisited
Pleased to announce that I’ve now added a new article to the Methods section of Design for Services, on Business Process Re-engineering (BPR). BPR has been around since the early 1990s and is still cited on many a business transformation project. Often this is in relation to the use of technology, but BPR is about a lot […]
Major Project Assurance in the Public Sector
The National Audit Office have published a report into the assurance of major government projects, a portfolio currently valued at a whole-life cost of £376 billion. Following an earlier report by the NAO in 2010, a number of changes have been made to the central assurance regime, including the creation of the Major Projects Authority in March […]