Dropped into a GeoVation event earlier in the week, in London, on “Collaboration and user innovation in Transport”. ‘User Innovation’ is product or service innovation that is driven by “affected individuals”. These are people who encounter a problem in their day-to-day lives, say their journey to work; have an idea to make their life easier; and then […]
BPR Revisited
Pleased to announce that I’ve now added a new article to the Methods section of Design for Services, on Business Process Re-engineering (BPR). BPR has been around since the early 1990s and is still cited on many a business transformation project. Often this is in relation to the use of technology, but BPR is about a lot […]
Major Project Assurance in the Public Sector
The National Audit Office have published a report into the assurance of major government projects, a portfolio currently valued at a whole-life cost of £376 billion. Following an earlier report by the NAO in 2010, a number of changes have been made to the central assurance regime, including the creation of the Major Projects Authority in March […]
Rural Payments Agency – avoiding the mistakes of the past
The Rural Payments Agency (RPA) has published its Five Year Plan for 2012 to 2017. RPA administer payments to English farmers under the EU Common Agricultural Policy (CAP), including the Single Payment Scheme (SPS), on behave of the Department for Environment, Food and Rural Affairs (Defra). In terms of failed UK public sector “IT Programmes” […]
Bringing some clarity to service design
As my first post, I thought I would explain some of the drivers behind the creation of “Design for Services” and what I hope to achieve with the site. A major driver has been a long standing sense of a disconnect between a range of business design approaches, due to the tendency for these to be packaged-up and promoted under […]